Mon Power regulated rate & rate increases

Mon Power customer service & quick facts

The official ways to reach Mon Power for outages, billing, and account help. RateWatchdog is independent and not affiliated with Mon Power — these are the utility's own channels.

Customer service

1-800-686-0022

Mon–Fri 8am–6pm (automated line 24/7)

Report a power outage

1-888-544-4877

Live outage map →

Pay your bill

Pay Mon Power bill online →

Start, stop, or move service

Start / stop service →

Verified June 15, 2026 · confirm on Mon Power's site

Is Mon Power a monopoly? Can you switch?

For delivery, yes — it's a monopoly. Mon Power is the only company that runs the poles and wires to homes in its territory, so you can't pick a different company to deliver your power. That part is a regulated monopoly: Mon Power, owned by FirstEnergy, can only charge what the WV PSC approves in a rate case.

And in West Virginia, there's nothing to switch to. Unlike "shopping" states, West Virginia doesn't offer residential electric choice — no competitive supplier sells you the electricity. Mon Power provides both the delivery and the power itself at a single regulated rate the WV PSC approves. Your one real lever is the rate case: that's where Mon Power's prices are set, and where you can file a public comment.

How often does Mon Power's power go out?

Federal reliability data, reported by the utility to the U.S. government. SAIDI is the average total time a customer is without power in a year; SAIFI is the average number of outages.

For Mon Power, major storms drove roughly 46% of 2024's total outage time — the gap between the two numbers above is weather the utility couldn't fully control.

On normal-day reliability, Mon Power is the 2nd-most reliable of the 4 West Virginia utilities we track — the range runs from 4 hr 13 min (Potomac Edison (West Virginia)) to 11 hr 1 min (Wheeling Power) of typical-day outage time per year.

Source: U.S. EIA Form EIA-861, 2024 reliability data (IEEE 1366 standard), for Monongahela Power Co. eia.gov →

How often does Mon Power disconnect customers for nonpayment?

Utilities report this to the federal government. It counts residential service disconnected for unpaid bills. A high rate isn't proof of wrongdoing — it's shaped by local poverty, climate, and how strong a state's shutoff-protection rules are, as much as by the utility itself.

That's the 2nd-lowest disconnection rate of the 4 West Virginia utilities we track — the range runs from 3.2 per 100 (Potomac Edison (West Virginia)) to 18.6 per 100 (Appalachian Power (APCo)).

Counts disconnection events — one household can be shut off more than once. From Mon Power's own filings to the U.S. EIA (Form EIA-112, Residential Utility Disconnections Survey), first collected for 2024. eia.gov →

Where your bill money goes: how Mon Power earns its profit

Because Mon Power is a regulated monopoly, its profit isn't set by competing for customers — it's set by regulators. The WV PSC authorizes a target return on equity (around 9.5% to 10.5% for U.S. electric utilities) on the money it sinks into poles, wires, substations, and meters. It's a target, not a guarantee — a utility can earn above or below it — but a low-risk regulated monopoly reliably lands close. You pay that return back, plus the investment itself, through the delivery charge on every bill.

Mon Power is owned by FirstEnergy. In 2024, FirstEnergy reported about $978 million in net income — its profit across all of the utilities it owns, not Mon Power alone. Source: FirstEnergy's annual report (SEC Form 10-K, fiscal year 2024). SEC EDGAR →

That authorized return is set by regulators on the utility's investment — independently of how reliable the service is or how many customers are disconnected, the two measures above.