Bill help

Can't pay your electric bill? Start here.

If a shutoff notice has a date on it — or the summer AC bill is more than you can cover — there's more help than most people know about, and you usually don't need the money today to keep your power on. This is a plain, independent walkthrough: what protects you, what pays your bill, and what to do first. We don't sell anything and we don't profit from which program you pick.

The three moves that buy you time — in order

  1. 1. Call your utility before the shutoff date — even with no money. Ask for a payment plan and whether enrolling in assistance pauses the disconnection. (It often does.)
  2. 2. Get a medical certificate if anyone in the home has a health condition or needs cooling — a doctor's note can halt a shutoff fast, and it works even where there's no summer ban.
  3. 3. Apply for assistance — the application itself can freeze the clock while it's processed.

Then find your state below for the exact rules, programs, and links.

Find your state

The rules differ a lot by state — especially in summer. Here's the headline for each, then tap through for the programs, the application links, and the fastest lever where you live.

State Summer shutoff protection
Pennsylvania No summer ban — medical hold only
Ohio No summer ban — medical hold only
Illinois Heat-triggered shutoff ban
New Jersey Summer shutoff ban (by date)
Maryland Heat-triggered shutoff ban
Virginia Heat-triggered shutoff ban
West Virginia No summer ban — medical hold only
Washington, D.C. Heat-triggered shutoff ban
Delaware Heat-triggered shutoff ban

"Heat-triggered" means no shutoff on days above a set temperature or heat index; "by date" means a fixed calendar window; "medical hold only" means there's no summer moratorium and a medical certificate is the protection.

How help actually works (the part nobody explains)

Most people only know about one of these. The trick is that you can stack them.

  • LIHEAP / state energy assistance — federal money your state hands out, usually with a one-time grant plus a faster "crisis" track for imminent shutoffs. Some states fund summer cooling; many don't. Check whether it's open right now — in summer it sometimes isn't.
  • Your utility's own program — often the biggest, most durable help: an income-based discount (PIPP, CAP, USF), budget billing to flatten the summer spike, and arrearage forgiveness that erases old debt as you stay current.
  • Your state's shutoff law — set by the utility commission, not the company. This is where the summer and medical protections live, and it's the floor your utility has to honor.
  • The medical certificate — a provider's note that postpones a shutoff, fast. The most underused emergency brake there is, and it works year-round.
  • 211 and nonprofit funds — Salvation Army, Dollar Energy, local crisis funds — the backstop when the government money is tapped out or you're just over the income line.

Because this is exactly who scammers target: your real utility will never demand a gift card, and a genuine shutoff never happens "in the next hour" over the phone. If someone says that, hang up and call the number on your bill. How to spot a utility scam →

Common questions

Can my electricity really be shut off in the summer?
It depends entirely on your state. Some states ban summer disconnections outright (New Jersey, June 15–Aug 31), some block them only on hot days above a temperature or heat-index threshold (Maryland, D.C., Virginia, Delaware, Illinois), and some have no summer protection at all (Pennsylvania, Ohio, West Virginia) — in those, a doctor's medical certificate is your real shield. Find your state below for the exact rule.
What's the single fastest way to stop a shutoff?
Usually a medical certificate and/or a pending assistance application — not waiting for grant money to arrive. A provider's note can postpone a shutoff within a day, and in many states having an application in progress or a payment plan accepted pauses the disconnection. Call your utility before the shutoff date, even with no money in hand.
Do I have to pay the whole balance to keep my power on?
Often no. Your shutoff notice usually lists a smaller 'amount to avoid termination' that's less than your full balance — and a down payment on a payment plan can keep service on. People panic at the big number and miss the smaller one.
Will applying for help hurt my credit or count against me?
No. These are assistance and discount programs, not loans, and using them is routine — utilities process these requests constantly. To them it's paperwork, not a judgment.

Last reviewed June 18, 2026. Programs, income limits, and dates change every year and funds run out mid-season — confirm the current details with the agency or your utility. This is general consumer information, not legal or financial advice. RateWatchdog is independent, takes no supplier commissions, and points you to the official, free source — including when it isn't us.