West Virginia · electric utility
Potomac Edison (West Virginia) regulated rate & rate increases
Potomac Edison (West Virginia) is a FirstEnergy utility serving West Virginia's eastern panhandle (Martinsburg and Berkeley Springs) (about 140,000 customers). Potomac Edison serves the eastern panhandle, economically tied to the D.C./Baltimore corridor, and files combined rate cases with sister utility Mon Power.
Potomac Edison (West Virginia) customer service & quick facts
The official ways to reach Potomac Edison (West Virginia) for outages, billing, and account help. RateWatchdog is independent and not affiliated with Potomac Edison (West Virginia) — these are the utility's own channels.
- Pay your bill
- Pay Potomac Edison (West Virginia) bill online →
- Start, stop, or move service
- Start / stop service →
No supplier to shop in West Virginia
West Virginia doesn't offer residential electric choice, so there's no third-party supplier to compare against — your rate is the regulated rate the Public Service Commission of West Virginia approves. Instead of a bill audit, we track Potomac Edison (West Virginia)'s rate cases so you can see what's proposed and what it means for your bill.
Why West Virginia bills are rising →Is Potomac Edison (West Virginia) a monopoly? Can you switch?
For delivery, yes — it's a monopoly. Potomac Edison (West Virginia) is the only company that runs the poles and wires to homes in its territory, so you can't pick a different company to deliver your power. That part is a regulated monopoly: Potomac Edison (West Virginia), owned by FirstEnergy, can only charge what the WV PSC approves in a rate case.
And in West Virginia, there's nothing to switch to. Unlike "shopping" states, West Virginia doesn't offer residential electric choice — no competitive supplier sells you the electricity. Potomac Edison (West Virginia) provides both the delivery and the power itself at a single regulated rate the WV PSC approves. Your one real lever is the rate case: that's where Potomac Edison (West Virginia)'s prices are set, and where you can file a public comment.
How often does Potomac Edison (West Virginia)'s power go out?
Federal reliability data, reported by the utility to the U.S. government. SAIDI is the average total time a customer is without power in a year; SAIFI is the average number of outages.
In 2024, including major storms
4 hr 35 min
without power, across about 1.5 outages
What the average customer actually experienced.
On a typical day (storms excluded)
4 hr 13 min
without power, across about 1.5 outages
Normal operations, with major event days removed.
On normal-day reliability, Potomac Edison (West Virginia) is the most reliable of the 4 West Virginia utilities we track — the range runs from 4 hr 13 min (Potomac Edison (West Virginia)) to 11 hr 1 min (Wheeling Power) of typical-day outage time per year.
Source: U.S. EIA Form EIA-861, 2024 reliability data (IEEE 1366 standard), for The Potomac Edison Company. eia.gov →
Rate cases & increases
No active Potomac Edison (West Virginia) rate cases in our tracker right now. We monitor the WV PSC dockets — get an alert when one is filed. See why West Virginia bills are rising →
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